Crisis Management

AGENDA

• Introduction
  • Understanding a crisis
  • Origins of crises
  • Crises complexity and top management involvement
• The Crisis Management framework
  • Anticipate and assess
  • Prepare
  • Respond
  • Recover
  • Review and learn
• The Crisis Management practice
  • Leadership
  • Tempo
  • Strategic decision-making
• Crisis Communication
  • Reputation and interested parties
  • Crisis communication strategy
• Training and exercise
  • Skills development
  • Types of exercise
  • Post-exercise activities
• Review and conclusions

Interested in an in-house session for 6 people or more? Email us directly
*Please note that for online sessions, training materials are provided in electronic version (unprintable PDF).

Approved Instructors: Alberto Mattia, Jacopo Capparelli