Crisis Management

AGENDA

• Origins and Evolution
• International Standards and Best Practices
• The Value of Top Management Commitment
• Critical Success Factors
• The Costs of a Crisis
• Top Management Concerns
• How to Manage a Crisis
  • Programme management
  • Key Elements for a Good Crisis Plan
  • Escalation Procedures
  • Roles and Responsibilities
• Tools and Good Practices
• Crisis Communication
• Debate and Conclusion

Interested in an in-house session for 6 people or more? Email us directly
*Please note that for online sessions, training materials are provided in electronic version (unprintable PDF).

Approved Instructor: Alberto Mattia